Privacy Policy

The purpose of this document is to outline how Lucere NZ Limited complies with confidentiality and privacy obligations and give you, our clients, confidence that we’re looking after you and your information.

You can be assured that;

Your privacy will be protected when visiting Lucere.
The information collected and retained in our records is correct and up-to-date.
You can access your information at any time by request for review.

Health information

Personal information collected will generally include;

Your name, address, telephone number, address, DOB and email address.

Lucere NZ Limited may access information;

Provided directly by the client.
Provided on the clients’ behalf with the clients’ consent.
From another service provider who refers the client to Lucere.

Use or disclosure of personal information

Personal information collected by Lucere NZ Limited may be used or disclosed;

For the purpose advised to the client at the time of collection of the information.
As required for delivery of the treatment to the client.
As required to refer the client to a specialist or other service provider.

Lucere NZ Limited may use or disclose personal information for quality assurance, training, billing, liaising with government offices such as ACC.

Accuracy of your information

Lucere NZ Limited is committed to ensuring your information is accurate and has processes in place to ensure that the accuracy of this information is maintained.

Security of information collected

Other than as described in this policy or permitted under privacy principles, Lucere NZ Limited uses its reasonable endeavours to ensure that identifying information is not disclosed to any person unnecessarily or irresponsibly.

Lucere NZ Limited requires its employees and/or contractors to observe obligations of confidentiality in the course of their employment with all staff/contractors signing Confidentiality Agreements.

Accessing your information

On request, you may have access to your treatment records held by Lucere NZ Limited, except in circumstances where access may be denied under the ‘Privacy Act’ or other laws.

Personal Information

Any personal information that you may give, including e-mail addresses, will be used only in the following ways:

Personal data given to us by you will be securely stored.
We will not provide your personal data to any third party without your permission.
We do not automatically collect your personal e-mail address simply because you visit our website.
If we join with a third party to provide services and you sign up for those services, we will share your name and other contact information necessary for our partner to provide the services to you.
Email addresses will be used to send targeted and relevant communications to you that may include, but are not limited to, information about any existing, new services, products or special offers and events available to you. You can unsubscribe from these communications at any time.

By using Lucere NZ Limited’s website, you consent to the collection and use of your personal information as detailed in this Privacy Policy. We will post any changes to this Privacy Policy on our website so that you are kept up to date with the type of information we collect and the ways in which we use it.

Changes to the Privacy Policy

Lucere NZ Limited has the right to change the Privacy Policy at any time. If there are updates to the Privacy Policy, we will address the changes promptly and update the revision date of this document.

Disclaimer

While we make every effort to protect your privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our company or site.

Practice Policy

1. Credit

1.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

2. No advice

2.1 Our website contains general information.

2.2 The information is not advice and should not be treated as such.

3. No warranties

3.1 The information on our website is provided without any representations or warranties, express or implied.

3.2 Without limiting the scope of Section 3.1, we do not warrant or represent that the information on this website:

(a) will be constantly available, or available at all; or

(b) is true, accurate, complete, current or non-misleading.

4. Medical assistance

4.1 You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.

4.2 If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

4.3 If you think you may be suffering from any medical condition, you should seek immediate medical attention.

4.4 You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

5. Limits upon exclusions of liability

5.1 Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

Appointment Bookings, Cancellations and Refunds

At Lucere we understand that life gets busy, however we want to make sure we efficiently run our business, pay our staff and say yes to customers who want to book with us. Therefore, if you can’t make your appointment please read the following policy carefully.

Consultations are $50 payable at the time of booking. Consultations can be rescheduled or refunded with a MINIMUM NOTICE of 48 hours.
Consultation appointment slots are standalone appointments in which the client and the clinician discuss treatment but none is carried out.
Consultations cancelled within 48 hours of the appointment are subject to a 100% charge.
All treatment appointments require a deposit, payable at the time of booking. Deposit amounts vary, with most being $200.
All treatment appointments can be rescheduled or refunded with a MINIMUM NOTICE of 48 hours.
When appointments are missed or cancelled with less than 48 hours notice the paid deposit becomes NON-REFUNDABLE.

We are happy to discuss extenuating circumstances and work with you, but this policy will apply in the first instance.

Transferring your appointment time to another individual:

In this instance treatments are only transferable to other individuals who have already had, or agree to purchase a consultation at Lucere prior to the scheduled appointment.

Refusal of Treatment

At Lucere we reserve the right to refuse treatment for any reason and the clinicians’ decision is final in this regard.

We will consider providing treatments to teenagers in consultation with themselves and their parent, but we have the right to refuse treatment for any reason and the clinicians’ decision is final in this regard.

Complaints

At Lucere we take pride in the quality of our services and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of Lucere should be made in writing by emailing caroline@lucere.co.nz. Complaints received will be acknowledged by return email within one week of receipt.

Children

Lucere has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, this is to ensure safety of your child, you and the clinician. Children cannot be left alone in any other areas of the clinic. You are responsible at all times for the safety and wellbeing of any child you bring to the premises. Thank you for understanding.

Product Refunds

Refunds will only be provided where required under the New Zealand Consumer Law.

We have a no refund policy on the purchase of our products in the event you change your mind. A refund may only be given if a client has had a reaction to the product and photographic evidence is provided.The definition of a reaction is decided upon the clinician’s discretion.

Lucere Payment Plans by Aglow

The data collection and the management of payments and administration related to Lucere payment plans are managed by Aglow, an Australian company specialising in membership payment plans for beauty professionals in Australia and New Zealand. Learn more here: https://www.getaglow.co/nz/about-us.

Any cancellation of a Lucere Payment Plan within the minimum term, will incur a cancellation fee of 50% of the remaining balance.

All treatment plans must be completed within the specified payment plan time frame.

Changes to our practice policy

Lucere may change this practice policy from time to time in response to changes to services, industry requirements, business practice requirements, technology or the law. All changes will be posted to this website.